British Airways have introduced further measures to handle the Heathrow capacity cap (in place until 29 October), including:
- Adjusting their short-haul schedule, with affected customers offered an alternative flight or a refund option.
This follows previous actions for the period of 26 July until 15 August, which included:
- Restricting access to short-haul fares until 15 August across all channels
- Proactively offering customers flying from Heathrow beginning 26 July up to and including 7 August 2022 various rebooking options available, should they wish to change their travel plans. View updated flexible booking policies >
For more information on how you can support your customers when departing from/transiting via Heathrow, check out these tips from British Airways >