We know that being able to work quickly and efficiently is important to you, our travel partners, so we'd love to draw your attention to our latest helpful resources, tips and tricks designed to help you navigate our systems like a pro.
Our Coronavirus Support Hub collates the information you need to know about airline policies, contacting us, and refund timelines during this period of disruption.
Our Flights system enables you to self manage the majority of the Exchange Travel Credit process.
Read our 'How To' guide here, and please continue to refer to airline policy before taking any actions to ensure you're handling your bookings within policy.
Submit your itinerary for out of date range travel, and once that space comes in to range (approximately 355 days before departure date) we will contact you with a quote.
If you're struggling to book youth fares and infants requiring seats via the Flights system, please contact our Customer Support team for manual assistance.
Our Upsell tool makes it easy to price multi-cabin bookings. Simply search for the lowest cabin you want then use Upsell to view the upgrade options.
You may have noticed that different fare types have different ticketing deadlines but no worry - here's a very loose guide:
A full guide on deferred and semi-deferred ticketing deadlines can be found here >
*dependent on time between booking and departure
Here's everything you need to get started.
168 High Street, Guildford, Surrey, GU1 3YU
Tel: 01483 703 632
Fax: 01483 703 794
Bank Swift Code: HBUKGB4104L
Account Number: 82315009
Sort Code: 40-22-26
Account name: Lime Management Limited
We know policies can be a minefield and we're here to help simplify them for you.
Refer to British Airways Principal Customer Guidelines as a first port of call.
Use Standard Customer Guidelines in case of non-LHR cancellations, delays and schedule changes.
Use the notices on this page for guidance on Heathrow capacity capping & COVID-19 travel information.
Please always refer to these policies in collaboration with the fare rules.