Resources

We know that being able to work quickly and efficiently is important to you, our travel partners, so we'd love to draw your attention to our latest helpful resources, tips and tricks designed to help you navigate our systems like a pro.

QUICK TIPS

Our Coronavirus Support Hub collates the information you need to know about airline policies, contacting us, and refund timelines during this period of disruption.

Our Flights system enables you to self manage the majority of the Exchange Travel Credit process. 

Read our 'How To' guide here, and please continue to refer to airline policy before taking any actions to ensure you're handling your bookings within policy.

Submit your itinerary for out of date range travel, and once that space comes in to range (approximately 355 days before departure date) we will contact you with a quote.


If you're struggling to book youth fares and infants requiring seats via the Flights system, please contact our Customer Support team for manual assistance.

Our Upsell tool makes it easy to price multi-cabin bookings. Simply search for the lowest cabin you want then use Upsell to view the upgrade options.

You may have noticed that different fare types have different ticketing deadlines but no worry - here's a very loose guide:

  • Published: 3-28 days from booking*
  • Seat Only: 3 days from booking
  • Inclusive Tour: 60 days before departure or 3 days from booking*
  • Inclusive Tour Deferred: 90 days before departure or 3 days from booking*
  • Inclusive Tour Semi-Deferred: 3-28 days before departure*

A full guide on deferred and semi-deferred ticketing deadlines can be found here > 

 

*dependent on time between booking and departure

THE ESSENTIALS

Here's everything you need to get started.

BANK DETAILS

Address
HSBC plc
168 High Street, Guildford, Surrey, GU1 3YU

Contact
Tel: 01483 703 632
Fax: 01483 703 794

Details
Bank Swift Code: HBUKGB4104L
IBAN: GB30HBUK40222682315009
Account Number: 82315009
Sort Code: 40-22-26
Account name: Lime Management Limited

 

MANUAL REQUEST FORMS

Download and complete the forms below for Flights requests needing the assistance of our Customer Support team:

Request ticketing >
Request amendment >
Refund request >

 

POLICIES

We know policies can be a minefield and we're here to help simplify them for you.

 

 

GENERAL POLICY DIRECTORY

 

 

Refer to British Airways Principal Customer Guidelines as a first port of call.

 

 

PRINCIPAL GUIDELINES

 

 

 Use Standard Customer Guidelines in case of non-LHR cancellations, delays and schedule changes.

 

 

STANDARD GUIDELINES

 

 

Use the notices on this page for guidance on Heathrow capacity capping & COVID-19 travel information.

 

 

FLEXIBLE BOOKING POLICIES

 

 

Please always refer to these policies in collaboration with the fare rules.

FULL SYSTEM DEMOS

Perfect for new starters or those needed a refresher of all our system functionality!