It's been a busy weekend with increased (and growing!) volumes of enquiries. Naturally this increase is expected due to the changing restrictions and as positive fit-to-fly tests are received by your clients. However we are receiving many requests for actions that can be carried out directly in your online account, or for information that is readily available. Added to the non-urgent calls that we receive to our out of hours emergency lines, my teams are losing valuable time that could be used to assist an industry partner with an imminent departure. 

To help combat this, I've provided some self-service tips along with an insight into our workflows which I hope will build confidence and help you manage your own bookings - keeping our support teams available for our industry colleagues who have very urgent enquiries.

Click the button below to read the full communication, packed with tips to help you work as efficiently as possible.